Delayed or lost baggage
If your baggage does not appear upon arrival, you may be entitled to reimbursement of your expenses or compensation if you do not receive your baggage within 21 days.
If your baggage is delayed upon arrival or never arrives, you may be entitled to reimbursement for reasonable expenses related to replacement purchases, such as underwear, medication, and a toothbrush. You are not entitled to compensation for inconvenience or pain and suffering. If your baggage has not arrived after 21 days, it is considered lost, and you may then claim compensation.
It is important that you contact the airline or the company handling baggage on behalf of the airline and request a PIR report (Property Irregularity Report). This report serves as documentation that your baggage is delayed and must be used when filing a claim with the airline. The PIR report must be completed at the airport as soon as you discover the delay. Remember to keep all receipts as proof of your replacement purchases.
You must submit your claim to the airline no later than 21 days after discovering that your baggage is delayed. Otherwise, you may lose the right to have your expenses reimbursed or to receive compensation.