You may be entitled to compensation if your flight is cancelled or delayed by three hours or more upon arrival at your final destination.

Exception

You are not entitled to compensation if the cancellation or delay is due to extraordinary circumstances, such as bad weather, certain types of strikes, manufacturing defects, or air traffic control restrictions.

You may be entitled to a refund if:

If the airline did not offer you care (food and drinks – excluding alcohol) while you waited, you are entitled to reimbursement for your reasonable expenses related to food and drinks.

You may also be reimbursed for reasonable expenses for hotel accommodation and transport to/from the hotel, if this was necessary due to the delay.

To receive a refund, you must be able to provide documentation for your purchases.

Expenses for food and drinks must have been incurred after the original departure time.

You are not entitled to a refund if:

The airline is not obligated to cover consequential expenses such as missed hotel stays at your destination, unused rental cars, holiday accommodations, or other tourism-related services and indirect losses.

As a general rule, the airline must issue your refund within seven days. You may file a complaint with the Danish Civil Aviation and Railway Authority if the airline has not responded to your inquiry within six weeks.

Yes, a child under the age of two is entitled to compensation on the same terms as other passengers, regardless of the ticket price paid for the child. What matters is that a price was paid and the ticket was not free of charge.

When submitting a complaint, you should be aware of whether your flight tickets were purchased as a single booking. Even if, for example, you bought both the outbound and return flights in one transaction, the purchase may still consist of two separate bookings.

When the Authority receives your complaint, it will examine where and how the tickets were purchased. If the tickets were purchased directly from an airline, they will generally be considered a single booking.

If, however, the tickets were purchased through a ticket provider, they are usually not considered a single booking. This is because ticket providers often assemble your journey by purchasing individual tickets from airlines. These may be from the same airline or from different airlines.

If you purchased your tickets through a package travel provider, the Authority will generally consider the tickets as a single booking. However, there may be exceptions, in which case you will be contacted.